How to File Complaints for Illegal Content on Fanzi

At Fanzi, we are committed to creating a safe and compliant environment for all users. To support this, we provide a clear process for reporting content that may be illegal or violates our Terms of Service (TOS). Below is a detailed guide on how to file a complaint and how we manage the review and resolution process.

Reporting Illegal or Prohibited Content

If you come across content on Fanzi that you believe is illegal or violates our TOS, you can report it through one of the following methods:

    1.    Using the “Report” function on the content page: Click the “Report” button directly on the content in question, and select the reason for your complaint from the drop-down menu.
    2.    Submit a complaint via email: Contact us directly at support@fanzi.com. Be sure to include as much detail as possible, including any relevant URLs, a description of the content, and why you believe it violates the law or our TOS.

Providing Sufficient Information

In order for us to effectively investigate your complaint, please ensure that you provide enough detail, including:

    •    The specific URL(s) where the content appears.
    •    A clear description of the content in question.
    •    The reason for your complaint (e.g., why it is illegal or violates our TOS).

If your complaint is missing important information, we may not be able to properly consider or resolve the issue, so please make sure all relevant details are included.

Complaint Review and Resolution Process

Once we receive your complaint, our team will take the following steps:

    1.    Review: The reported content will be thoroughly reviewed within 7 business days to determine if it violates our TOS or any applicable laws.
    2.    Resolution: If the content is determined to be illegal or in violation of our TOS, we will take immediate action, including removal of the content. We take swift measures to maintain a compliant and safe environment.
    3.    Notification: After reviewing your complaint, we will notify you of the outcome and any actions we’ve taken.

Commitment to Compliance and Safety

At Fanzi, we are dedicated to ensuring that all reported complaints are investigated and resolved promptly. Our process aligns with best practices to safeguard our users while maintaining transparency. We also ensure regular reviews of complaints to enhance the safety and trustworthiness of our platform.

Need Help?

For further assistance or inquiries about our complaint process, contact us at support@fanzi.com.

For more information, please review our Terms of Service.

11.12.2024